{"id":184893,"date":"2023-03-02T14:22:23","date_gmt":"2023-03-02T14:22:23","guid":{"rendered":"https:\/\/dev.tg4.ie\/?page_id=184893"},"modified":"2024-08-29T12:00:35","modified_gmt":"2024-08-29T11:00:35","slug":"formal-complaints","status":"publish","type":"page","link":"https:\/\/dev.tg4.ie\/en\/information\/formal-complaints\/","title":{"rendered":"Formal Complaints"},"content":{"rendered":"

TG4 Complaints Process<\/h2>\n

Feedback<\/strong><\/p>\n

TG4 welcomes feedback from the audience.
\nWe welcome feedback relating to our programming and share this with TG4 editorial team as valuable insight into the views of our audience.
\nIf you wish to avail of this feedback process, please follow this link: <\/p>\n

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or contact us at eolas@dev.tg4.ie<\/a>
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\nFormal Complaints Process<\/strong><\/p>\n

There is a very clear distinction between a formal statutory complaints process and sharing your views or programme feedback to TG4.
\nUnder the Online Safety and Media Regulation Act 2022 (Sections 47 and 48 as amended ) all broadcasters and providers of on-demand media services are obliged to put in place a practice for dealing with complaints.
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\nTG4\u2019s Code of practice for handling complaints can be accessed here: TG4 Complaint Handling<\/a>
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\nAny person who wishes to make a formal complaint about a broadcast or a programme on an on-demand media service is required to comply with certain conditions to facilitate the broadcaster\/provider in processing the complaint.
\nAll complaints must be made within 30 days after the date of broadcast. All complaints in relation to programmes on an on-demand media service must be made within 30 days of the date the programme ceased to be available on the on-demand media service ( i.e. the TG4 Player). TG4 has 20 working days to respond to complaints.<\/em>
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\nIf you wish to make a formal complaint about a broadcast please complete the following complaints form:
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