{"id":204798,"date":"2023-09-13T13:52:12","date_gmt":"2023-09-13T12:52:12","guid":{"rendered":"https:\/\/dev.tg4.ie\/?page_id=204798"},"modified":"2023-09-13T15:12:43","modified_gmt":"2023-09-13T14:12:43","slug":"accessibility","status":"publish","type":"page","link":"https:\/\/dev.tg4.ie\/en\/information\/accessibility\/","title":{"rendered":"Accessibility"},"content":{"rendered":"<h1>TG4 Website Accessibility Statement &#038; Disability Access<\/h1>\n<h2>TG4 Website Accessibility Statement<\/h2>\n<p>TG4 is committed to making its websites and mobile applications accessible, in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020.<br \/>\n&nbsp;<\/p>\n<h2>Our commitment and approach to maintaining an accessible website<\/h2>\n<p>TG4 is committed to:<\/p>\n<ul>\n<li>Maintaining an accessible website and apps.<\/li>\n<li>Ensuring that this website achieves \u201clevel aa\u201d conformance to the web content accessibility guidelines (wcag) 2.1, to comply with the national disability authority\u2019s code of practice on accessibility of public services and information provided by public bodies.<\/li>\n<li>Ensuring that all new information on the website will achieve \u201cLevel AA\u201d conformance to the web content accessibility guidelines (WCAG) 2.1.<\/li>\n<li>Including accessibility when we procure 3rd-party systems or upgrades to existing systems.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>This website\u2019s conformance with official accessibility guidelines<\/h2>\n<p>The website currently has level-aa conformance to the web content accessibility guidelines (WCAG) 2.1. We have audited this website\u2019s accessibility continually while designing and developing it.<br \/>\n&nbsp;<\/p>\n<h2>How to send feedback on this website\u2019s accessibility<\/h2>\n<p>We welcome feedback on the accessibility of this website.<br \/>\nEmail us: <a href=\"mailto:access@TG4.ie\" rel=\"noopener\" target=\"_blank\">access@TG4.ie<\/a><br \/>\nPhone us: (091) 505050<br \/>\nWrite to us: Access, TG4, Baile na hAbhann, Co. na Gaillimhe, H91 X4T0<br \/>\n&nbsp;<\/p>\n<h2>Some accessibility features of this website<\/h2>\n<p><strong>Responsive Web Design<\/strong><br \/>\nThe design of this website will respond to the width of your screen, so that you can easily find and read what you\u2019re looking for. the design will also respond to the size of the text, so you can increase the size as much as you need to.<\/p>\n<p><strong>WCAG Level AA Compliant<\/strong><br \/>\nThis website\u2019s code complies with the POUR (Percievable, Operable, Understandable and Robust) Accessibility Principles, whereby opened tags are closed correctly and ALT descriptive tag are used throughout.<br \/>\n&nbsp;<\/p>\n<h2>Feedback and contact Information<\/h2>\n<p>If you find any problems not listed on this page, contact <a href=\"mailto:Access@TG4.ie\" rel=\"noopener\" target=\"_blank\">Access@TG4.ie<\/a><br \/>\n&nbsp;<\/p>\n<h2>Enforcement Procedure<\/h2>\n<p>If you are not happy with our response, or you want to raise an accessibility issue that is not related to this website, you can make a complaint via the <a href=\"mailto:Access@TG4.ie\" rel=\"noopener\" target=\"_blank\">Access@TG4.ie<\/a><br \/>\n&nbsp;<\/p>\n<h2>Disability access<\/h2>\n<p><strong>Access officer<\/strong><br \/>\nThe Disability Act, 2005 places a duty on public organisations to ensure that their public buildings and services are, as far as is practicable, accessible to people with disabilities.<\/p>\n<p><strong>Role of the access officer<\/strong><br \/>\nThe role of the Access Officer is to help TG4 customers and employees with disabilities to access TG4 services and information more easily.  This includes:<\/p>\n<ul>\n<li>Ensuring compliance with the Disability Act, 2005, and addressing barriers to access for customers and TG4 staff<\/li>\n<li>Promoting accessibility best practice in communications, customer service, information technologies, buildings and procurement<\/li>\n<li>Liaison on disability matters with customers, employees, TG4 business areas, statutory bodies and disability representative groups<br \/>\n&nbsp;<br \/>\nTrevor \u00d3 Clochartaigh,<br \/>\nAccess Officer,<br \/>\nTG4<br \/>\nBaile na hAbhann,<br \/>\nCo na Gaillimhe,<br \/>\nH91 X4T0<br \/>\nPhone: 091 505050<br \/>\nE-mail: <a href=\"mailto:access@TG4.ie\" rel=\"noopener\" target=\"_blank\">access@TG4.ie<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>TG4 procedures for dealing with complaints under section 38 of the Disability Act, 2005<\/h2>\n<p>A complaint may be made against TG4 if it does not comply with the provisions of Sections 25, 26, 27 and 28 of the Disability Act, 2005. These sections of the Act relate to access by persons with disabilities to:<\/p>\n<ul>\n<li>TG4\u2019s public buildings;<\/li>\n<li>TG4\u2019s services;<\/li>\n<li>Services supplied to TG4;<\/li>\n<li>Information provided by TG4<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Inquiry Officers under the Disability Act 2005<\/h2>\n<p>TG4 has appointed an Inquiry Officer to investigate complaints made under section 38 of the Disability Act. The Inquiry Officer will carry out investigations in private and will produce a report which will say<\/p>\n<ul>\n<li>If your complaint is valid<\/li>\n<li>Whether there has been a failure by TG4 concerning your complaint<\/li>\n<\/ul>\n<p>Where a failure has happened, it will outline the steps to be taken to ensure future compliance. This report will be made available to the Ard-Sti\u00farth\u00f3ir of TG4  and to the person who makes the complaint.<br \/>\n&nbsp;<\/p>\n<h2>Making a complaint<\/h2>\n<ol>\n<li>In accordance with Section 39 (2) of the Disability Act, 2005 the following are the procedures for making and investigating such complaints.<br \/>\nA complaint may be made by a person, or through his or her:<\/p>\n<ul>\n<li>Spouse\/partner, parent or relative;<\/li>\n<li>Guardian or a person acting in loco parentis to that person;<\/li>\n<li>Legal representative;<\/li>\n<li>A personal advocate, assigned by the Citizens Information Board to represent that person;<\/li>\n<li>Or by another person advocating on behalf of that person with his or her consent.<\/li>\n<\/ul>\n<\/li>\n<li>A complaint must be made in writing, which can include e-mail, and should provide all contact details for the person making the complaint.<\/li>\n<li>The complaint should state that it is a complaint under Section 38 of the Disability Act 2005 and should, in so far as is possible, set out as clearly as possible the grounds for the complaint regarding the failure of TG4 to provide access to its buildings or services.<\/li>\n<li>The complaint must be made to:\n<p>Ard-Sti\u00farth\u00f3ir<br \/>\nTG4,<br \/>\nBaile na hAbhann,<br \/>\nCo na Gaillimhe,<br \/>\nH91 X4T0.<br \/>\nPhone: 091 505050<\/li>\n<li>Following the receipt of the complaint, the Ard-Sti\u00farth\u00f3ir will refer the matter to the Inquiry Officer and will advise the person making the complaint accordingly.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2>Investigating a complaint<\/h2>\n<ol>\n<li>On receipt of the complaint referred by the Ard-Sti\u00farth\u00f3ir, the Inquiry Officer will acknowledge receipt to the person who made the complaint.<\/li>\n<li>The Inquiry Officer will examine the complaint to establish if it relates to an alleged failure by TG4 to comply with Sections 25, 26, 27 and 28 of the Disability Act, 2005.<\/li>\n<li>Where the Inquiry Officer considers that the complaint is frivolous or vexatious, he or she will notify the Ard-Sti\u00farth\u00f3ir and the person who made the complaint to that effect. Otherwise he or she will investigate the complaint.<\/li>\n<li>The Inquiry Officer may request further information\/details from the person who made the complaint and may require that such information\/details be furnished within a specified time.<\/li>\n<li>The Inquiry Officer may consult with all parties which he or she considers appropriate regarding the matter.<\/li>\n<li>In the course of the investigation the Inquiry Officer may undertake interviews with such persons which he or she considers appropriate, including the person who made the complaint, to elicit information.<\/li>\n<li>The Inquiry Officer will maintain a written record of his or her investigation.<\/li>\n<li>The Inquiry Officer will prepare a written report of the results of the investigation setting out his or her findings together with a determination in relation to:<br \/>\na.\tWhether there has been a failure by TG4 to comply with the relevant provision of the Disability Act; and<br \/>\nb.\tIf such a determination indicates that there has been such a failure, the steps required to be taken by TG4 to comply with the relevant provision(s) of the Act.<\/li>\n<li>The Inquiry Officer will furnish a copy of his or her report to the person who made the complaint and to the Ard-Sti\u00farth\u00f3ir.<\/li>\n<li>The furnishing of the report to the person who made the complaint and to the Ard-Sti\u00farth\u00f3ir concludes the investigation of the complaint.<\/li>\n<li>The complainant will be advised of the right of appeal to the Office of the Ombudsman who may be contacted at:\n<p>Office of the Ombudsman,<br \/>\n18 Lower Leeson Street, Dublin 2.<br \/>\nTel: (01) 639 5600<br \/>\nFax: (01) 6395674<br \/>\nEmail: <a href=\"mailto:ombudsman@ombudsman.gov.ie\" rel=\"noopener\" target=\"_blank\">ombudsman@ombudsman.gov.ie<\/a><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2>Publication of this Protocol<\/h2>\n<p>The TG4 Complaints Procedure, as outlined above, is available to TG4 customers in alternative formats, upon request.<br \/>\nTel: (091) 505050<br \/>\nEmail: <a href=\"mailto:access@TG4.ie\" rel=\"noopener\" target=\"_blank\">access@TG4.ie<\/a>  <\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>TG4 Website Accessibility Statement &#038; Disability Access TG4 Website Accessibility Statement TG4 is committed to making its websites and mobile applications accessible, in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020. &nbsp; Our commitment and approach to maintaining an accessible website TG4 is committed to: Maintaining an [&hellip;]<\/p>\n","protected":false},"author":876,"featured_media":0,"parent":102997,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-corporate.php","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Accessibility - TG4<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accessibility - TG4\" \/>\n<meta property=\"og:description\" content=\"TG4 Website Accessibility Statement &#038; 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